Refund policy
At ZappyCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
7 Days Return Policy
You can request a return within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned with original packaging, tags, and accessories.
- Items damaged due to misuse or improper handling are not eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Personal care items
- Customized products
- Products purchased during clearance or special sale offers
Refund Process
Once we receive and inspect your returned item:
- We will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 5–7 business days to your original payment method.
Replacement Policy
If you receive a damaged, defective, or wrong product, we offer a replacement at no extra cost.
Cancellation Policy
Orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
Contact Us
For return, refund, or support-related queries, contact us at: